Create a
safe environment that is inviting on a national scale for employees and the
public to visit and recreate while demonstrating fiscal responsibility for
Hamilton County tax payers.
Core Values:
1.)
Integrity
a. Understand the stakeholders’ lease agreements and apply
terms uniformly.
b. Demonstrate fairness and consistency to employees and
other stakeholders.
c. Be responsible with all taxpayer funding for
operations, recording, auditing, and reporting revenues and expenses in a
transparent manner.
2.)
Creativity and
Innovation
a. Be creative with a comprehensive approach to problem
resolution to generate effective solutions.
b. Collaborate with other departments to learn from their
perspectives and experiences.
c. Don’t settle
for the way it has always been done; work smarter and think outside of the box.
3.)
Accountability
a. Ensure successful operations of public events by
sharing responsibility for support and supervision of those weekend/holiday
events.
b. Dedicate non-traditional work hours; willingness to
work non-traditional work hours to meet project target dates.
c. Own your mistakes and work to prevent them in the
future.
d. Ensure all correspondences are appropriately written
to be sensitive to the highly visible, public nature of our department’s work and
responsibilities.
4.)
Safety
a.
Ensure employee and public safety with a
responsible facility maintenance program that eliminates potential hazards.
b.
Ensure employees attend proper safety training
and implement practices consistently day to day, never compromising safety for
convenience or due to other pressures.
c.
Be attentive and vigilant with contractors in
the building, to ensure their behaviors and safety practices are aligned with
our training and protocols.
5 5.) Customer Service
a. Be the “go to” department for our
stakeholders to get results for anything related to parking, PBS, and GABP and
beyond.
b. Provide service in a way that’s
courteous, helpful, and professional, responding to requests from internal and
external customers in a timely manner.
c. Proactively schedule, plan, and
execute all aspects of events under our control with attentiveness to detail to
contribute towards an excellent customer experience.
General Purpose:
1. Maintain facility structures
2. 2. Budget
a. Maintain
b. Revenue Stream
3. 3. Customer Experience
a. Parking, prior to event
b. Events at stadiums
c. Daily Parking
4. 4. National Caliber/Recognition
5. 5. Contribute to Regional /CBD Economics